How Our Services Work

At Dust&Declutter, we help make your home easy to maintain, stress-free, and comfortable for your daily life.

Dust&Declutter are committed to using safe, high-quality products and sustainable cleaning practices that minimise impact on your home and the environment.

Your home is important to you — and it’s important to us.

Dust&Declutter team members are fully insured and referenced and

our service is tailored around you.

You can adjust tasks, add extra time, or manage your clean or

organisation session to suit your needs.

Frequently Asked Questions

Q: What services do you provide? Dust & Declutter offers professional cleaning and home organisation services. Cleaning includes general home cleaning tasks such as vacuuming, dusting, mopping, bathroom and kitchen cleaning, and more. Organisation sessions focus on creating practical, easy-to-maintain systems for your home, such as decluttering, sorting, and arranging storage. Please note: Cleaning and organising are offered as separate services, so each session is focused entirely on the service you’ve booked.

Q: Do I need to tidy before you arrive? We usually recommend having your home as clutter-free as possible so we can make the most of our cleaning time. But we understand that life is busy! We’re happy to help pick up, wash up, and tidy where needed, including making beds or putting away small items — as much as our cleaning session allows.

Q: Do you move furniture when you clean? We can clean under furniture if it’s safe and accessible, but we don’t move heavy or bulky items. If you’d like something moved for a particular clean, we ask that you move it in advance. We will always work carefully around furniture to give you a thorough clean.

Q: Do you offer other services? Yes! We offer a variety of add-on options to help you get the most out of your clean. Some of the extras we can include are: Windows (interior) Interior fridge cleaning Ironing Laundry folding Interior cupboards Bed linen change Wall spot cleaning Blinds or shutter dusting Ceiling fans or exhaust fan cleaning Just ask, and we can include any of these in your next cleaning session.

How do I pay for my clean? We accept cash or bank transfer. Cash payments are due at the end of your clean. Bank transfers are due within 2 weeks of the clean, or before your next session if you have weekly cleaning. One-off cleans must be paid within 24 hours of receiving the invoice. Prompt payment keeps your service running smoothly, and late payments may incur a small fee.

Q: What if I need to cancel or reschedule a clean? We understand that plans change! Please give us at least 24 hours’ notice if you need to cancel. Cancellations with less than 24 hours’ notice will incur a 50% service fee, as this allows us to plan and allocate our time effectively.

Q: Do I need to provide cleaning products? No — we bring all the professional cleaning supplies and equipment needed for your session. If you prefer us to use specific products, please let us know in advance and have them ready for our arrival. For high or hard-to-reach areas (like tall shower screens or cabinets), please provide a small step ladder so we can clean safely.

Q: What if I’m not satisfied with the clean? Your satisfaction is important to us! If you’re not happy with any part of your clean, contact us within 24 hours and we’ll arrange to come back and address it at no extra charge. Please note that we don’t provide refunds, but we’ll always work to make things right and ensure your home is as you expect.

Q: What happens if extra work is needed during the clean? If we notice that additional cleaning is required beyond your booked service, we’ll check with you first before proceeding. Any extra work will be confirmed, and the price adjusted if necessary, so you’re always in control.

Do you work on public holidays? There may be times when services can’t be carried out due to public holidays. Please note that we are always closed on Christmas Day and New Year’s Day. For other public holidays, we’ll confirm availability in advance.

Q: What happens to my clean if I go on holiday? We’re happy to be flexible if you don’t want us to come while you’re away. That said, we recommend keeping your cleaning hours if possible — it’s a great time to defrost the freezer, clean out cupboards, or tidy areas that don’t get regular attention. Having us pop in while you’re away can also be helpful to collect mail, water plants, or keep things looking cared for. Just let us know your plans, and we’ll adjust your service to suit.

Q: What time will you come? A: While we can’t usually specify an exact arrival time, we’ll always try to accommodate your needs if a specific window is important. Our general working hours are Monday to Friday, 8:30 am to 4:30 pm. We may be able to accommodate weekend cleans on occasion, such as for one-off bookings or special requests.

What happens if I'm home sick, but still need the clean? If you’re feeling unwell but would still like your clean to go ahead, we kindly ask that you wear a mask and stay in a separate room — this helps keep everyone safe while we carry out your service.

Q: Am I tied into a contract? No — our ongoing services are flexible. You’re only required to give two weeks’ notice if you wish to pause or cancel your service. This allows you to adjust your cleaning schedule as needed, without being locked into a long-term contract.

Got Another Question?

We hope this answers most of your questions! If there’s anything else you’d like to know, just give us a call at 0452385809 or send us an email dustanddeclutter@outlook.com, and we’ll be happy to help.